Privacy Policy

Our Commitment to Your Privacy

At Paw Profile, we take your privacy and the privacy of your pet's information extremely seriously. This Privacy Policy explains how we handle your data in our cloud-based pet care management service.

Information Collection and Storage

Paw Profile is a subscription-based service that uses secure cloud storage to provide cross-device synchronization, automatic backups, and enhanced storage capacity for your pet care data.

Data we collect and store:

• Account information (email address for authentication)
• Pet profiles and photos
• Medical records and health information
• Appointment schedules and reminders
• Veterinary contact information
• Notes and documents you add
• Subscription and payment information (processed by Apple/Google)

Data we do NOT collect:

• Browsing history outside the app
• Location data (unless you manually enter addresses)
• Device identifiers beyond what's necessary for authentication
• Any data unrelated to pet care management
• Personal information beyond what's necessary for account management

Data Storage and Security

Cloud Storage

• Primary Storage: Data is encrypted and stored securely on Firebase/Google Cloud Platform servers
• Device Storage: Local copies are cached on your device for offline access and faster performance
• Encryption: All data is encrypted in transit and at rest using industry-standard encryption

Device Backups

• iOS: Your app data may be included in iCloud backups if you have iCloud backup enabled, governed by Apple's privacy policy
• Android: Your app data may be included in Google Drive backups or other third-party backup services you have enabled, governed by those services' privacy policies

Third-Party Services

Cloud Infrastructure

• Firebase/Google Cloud Platform: We use Google's cloud infrastructure for secure data storage, synchronization, and authentication
• Apple/Google Authentication: We may offer sign-in options through Apple ID or Google accounts

Platform Services

• Apple App Store/Google Play: Subscription payments and management are handled by Apple or Google
• Apple Services (iOS): iCloud backup integration (if you enable it)
• Google Services (Android): Backup services and authentication (if you enable them)

Communication Services

• Email Services: For account-related communications and customer support
• Push Notification Services: For cross-device reminder notifications

Data Sharing and Use

We do not share, sell, or use your pet data for advertising, analytics, or any commercial purposes beyond providing our pet care management service.

Limited data sharing only occurs when:

• You explicitly choose to share records via the app's sharing features (email, etc.)
• Required by law or to protect our rights (we would notify you unless prohibited by law)
• You provide explicit consent for a specific purpose
• Necessary to provide technical support (with your permission)

Notifications

• Local Notifications: Generated on your device for medication and appointment reminders
• Push Notifications: Cloud-based notifications enable reminders across all your devices
• Email Notifications: Account-related communications only (you can opt out of non-essential emails)

International Data Processing

To provide our services efficiently, your data may be processed and stored on servers located in different countries, including the United States. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Paw Profile is intended for pet owners and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.

Your Rights and Control

You have the right to:

• Access: View all data we have about you and your pets
• Correct: Update or modify your information at any time through the app
• Delete: Request deletion of your account and all associated data
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from non-essential email communications
• Data Portability: Export your pet records to share with veterinarians or for your own records

To exercise these rights, contact us through the app's support feature or email us directly.

Data Retention

• Active Subscriptions: Your data is retained as long as your subscription is active
• Cancelled Subscriptions: After cancellation, your data is retained for 30 days to allow for reactivation, then permanently deleted
• Account Deletion: When you request account deletion, all data is permanently removed within 30 days
• Legal Requirements: We may retain certain data longer if required by law

Data Security Measures

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Secure authentication protocols
• Limited access controls for our technical staff

Changes to This Policy

We will notify you of any material changes to this Privacy Policy through:

• In-app notifications
• Email notifications to your registered email address
• Updates posted in the app

Continued use of Paw Profile after changes constitutes acceptance of the updated policy.